Nilmoti company seeks to provide the best quality services with the aim of attracting complete customer satisfaction and their ease of purchase. In this regard all goods will be checked for accuracy and health before sending, and if quality standards are guaranted, they will be sent to customers. However, if you dear customers encounter problems after receiving products, they can exchange their goods to a 48 hour exchange rules of Nilmoti website.

 

If you want to change the product you bought from the Nilmoti’s online store, you can proceed according to the following conditions :

Please note that the exchange of goods has been done according to the following rules, otherwise NilMoti Company will not be responsible for referral and exchange.

 

Be sure to pay attention when exchanging Product:

 

– Product must be delivered to NilMoti Company in the initial condition in the same way as the goods were delivered to the customer and it has not been used.

The photos and videos on the site or Social Media affiliated with the NilMoti site are intended to assist customers in their purchases, and since there may be some details with the original product, it is not possible to comment on these items.

Dear customers, do not forget that when delivering a Product to NilMoti company, a purchase receipt (which includes the buyer’s name, the buyer’s order number and purchase items) should also be attached to the goods.

 

–  Due to the observance of hygienic issues and the buyers’ accurate cooperation with the Nilmoti, the clothes’ change only will be possible based on the following conditions:

– Resizing is possible if the product has been tested only once and there is no effect of use, ironing, staining, paleness, threading or tearing on it.

– If there will be a perfume, cologne or body smell on the clothes, there is no more Nilmoti’s warranty.

– If the purchased item has a brand, button, strap, label and other accessories, it should not be separated at all. Carefully consider that it should revert to Nilmoti officially as the way which was sent to the customer.

– Exchanging is only possible if it will be returned by its own packaging.

– If the item had the original packaging such as bubble coating, glass tube cans, accessories, etc., they should be discarded for up to 48 hour, the product should be repacked by the customer. Kindly consider that the defective products will be included in a same condition.

Dear customer, if you want to send us the reason for the change or your request, you can use the back of the receipt.

– Dear customers, do not forget that when delivering the goods to NilMoti company, a purchase receipt (which includes the buyer’s name, buyer’s order number and purchase items) should be attached to the product.